Introduction

The Smart & Fit experience

Online counseling is a relatively new modality. Experience shows that it usually takes some time before new modalities are established and then integrated. Years ago, some mental health professionals considered the idea of placing a telephone in their office. Today, most practitioners are available on the phone, and telephone hotline operations continue to save people’s lives. In the same way, the penetration of the Internet into our homes, workplaces, and practices is already a reality, not a question to consider. Millions of clients are looking for service online, and an overwhelming majority of clinicians use the Internet for some form of professional activity and email. With the 2010 health care reform in the US, it is expected that medical records, patient education, clinical consults, referrals, and billing will all move online. As the health care industry is positioned to move online, preparing clinicians for online practice becomes a must.

About the Handbook

The second edition of Online Counseling A Handbook for Mental Health Professionals has been written in order to update the original, groundbreaking guidebook. About 10 years have passed since work on the first edition started and much has been added to our understanding of the new modality since then. The second edition became necessary as interest in online health care grew, research accumulated, and online healthcare related interactions were formally accepted. As in the first edition, leading experts in the field have been asked to contribute their time and wisdom so that the accumulated knowledge could be shared.

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Note: The term “online counseling” is used in this handbook to refer to all clinical consultations and services that are done via various Internet-assisted modalities (text, email, chat, and videoconferencing), although some studies refer to the modality as “e-therapy,” “telepsychiatry,” “telemental health,” and the like.